Nokia Announced Open Two Unique Care Experience Centers in New Delhi
Monday, March 29, 2010
Nokia today announced the opening of two unique Care Experience Centres in New Delhi. This is in sync with Nokia's strategy to provide a holistic solutions experience to its consumers at all consumer touch points. At the Nokia Care Experience Centres, consumers can, both, experience and receive support for Nokia's latest services and applications, such as Music, Messaging, Maps and Games.
Located in Lajpat Nagar and Vikas Puri, these large¬-format centres, have been divided into special zones including - the Hardware Repair Zone, the Services Support Zone, the Learning Zone and the Service Experience Zone and will allow consumers to explore and familiarize themselves with the features and services available across a multitude of devices.
In addition, each of the centres will house a fully-equipped Technical workshop, provides free Internet access, a full display of the latest Nokia accessories and a comfortable customer lounge for visiting customers. The Centres will offer not only a redressal and resolution forum but also total mobility solutions under one roof bringing together the Nokia Care Centre, software assistance, service support, accessories sale and other related Care services.
According to Mr. Sudhir Kohli, Head - Nokia Care, India "As Nokia sharpens its focus towards providing services and solutions, our Care strategy becomes integral to allow for the evolution of our long term relationship with the end consumer, from pure play devices support to full solutions support. The Nokia Care Experience Centres have hence been designed to offer a lot more than simply device related issues' resolution. Our endeavor is to provide consumers with a completely unique solutions support experience as well as to imbibe in-depth knowledge of the many new applications and services available on Nokia handsets."
The Nokia Care experience centres come well equipped with hi tech gadgets, trained technical and front office staff across dedicated service counters including Customer Care officers, highly skilled and qualified engineers, at the experience zones to ensure improved and more efficient resolution of Nokia consumer queries. Supported by a dynamic queue management system to help manage customer traffic the Nokia Care Experience Centres also have a separate counter to deal with premium customers, for their product delivery as well as to ensure individual attention to their queries regarding software and services.
"As a consumer focused company, we are committed to providing quality products and services that enhance the digital lifestyle of our customers at every touch-point. We plan to expand our network of Nokia Care Experience Centres in Metros by opening a total of 6 new centres by the end of this year," added Mr. Kohli.
Courtesy: Nokia India
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